ADVOCACY
nacap-faqs.pdf
What is an Advocate?
An advocate is a person who, with the authority of the client, promotes and represents the rights and interests of the people.
Clients may use an advocate of their choice to negotiate on their behalf. This may be a family member, friend or advocacy service. Advocates will be accepted by HMCT as representing the interests of the client.
Advocates may be used during assessments, reviews, and complaints or for any other communication between the client and HMCT.
Advocacy services ensure that the rights of consumers are supported, and that they are empowered to make informed decisions about their care.
Where can I find an Advocacy or Information Service?
Advocacy is supported by both Federal and State governments.
Advocacy and information services perform a crucial role in the disability sector by helping people to make informed decisions about their lives and help them to choose how they wish to engage with their communities.
For more information visit the Disability Advocacy Network Australia www.dana.org.au
The National Aged Care Advocacy Program (NACAP) is a national program funded by the Australian Government under the Aged Care Act 1997. The NACAP provides free independent and confidential advocacy support and information to older people (and their representatives) receiving, or seeking to receive, Australian Government funded aged care services.
To speak to an advocate, call the National Aged Care Advocacy line on 1800 700 600 (free call) or visit http://opan.com.au/.
The NACAP Program Guidelines ( www .agedcare.health.gov.au/suport-services/national-aged-care-advocacy-program-guidelines) provide further information regarding the delivery of the NACAP.
Click here for: NACAP Frequently Asked Questions
What is an Advocate?
An advocate is a person who, with the authority of the client, promotes and represents the rights and interests of the people.
Clients may use an advocate of their choice to negotiate on their behalf. This may be a family member, friend or advocacy service. Advocates will be accepted by HMCT as representing the interests of the client.
Advocates may be used during assessments, reviews, and complaints or for any other communication between the client and HMCT.
Advocacy services ensure that the rights of consumers are supported, and that they are empowered to make informed decisions about their care.
Where can I find an Advocacy or Information Service?
Advocacy is supported by both Federal and State governments.
Advocacy and information services perform a crucial role in the disability sector by helping people to make informed decisions about their lives and help them to choose how they wish to engage with their communities.
For more information visit the Disability Advocacy Network Australia www.dana.org.au
The National Aged Care Advocacy Program (NACAP) is a national program funded by the Australian Government under the Aged Care Act 1997. The NACAP provides free independent and confidential advocacy support and information to older people (and their representatives) receiving, or seeking to receive, Australian Government funded aged care services.
To speak to an advocate, call the National Aged Care Advocacy line on 1800 700 600 (free call) or visit http://opan.com.au/.
The NACAP Program Guidelines ( www .agedcare.health.gov.au/suport-services/national-aged-care-advocacy-program-guidelines) provide further information regarding the delivery of the NACAP.
Click here for: NACAP Frequently Asked Questions
