PRIVACY AND CONFIDENTIALITY
Your confidentiality will at all times be respected. However, we do have to give your name, address and phone number to the volunteer car or bus driver taking you to your appointment. We ask all clients to respect the confidentiality of information about other clients, volunteers and staff.
Your Information – It’s Private
What information do we collect about you?
We keep your name and contact details on your client record. Other details such as your goals (care plans) and information about your health are recorded and reviewed regularly.
Why do we collect your information?
The information we collect helps us keep up-to-date details about your needs so we can care for you in the best possible way.
We also use the information to better manage and plan the services we provide.
Who else sees you information?
All information is kept strictly confidential and is only accessed by authorised staff. As part of our client induction, we ask for your permission to use personal information in our statistical reports to government. At no time are you individually identified in these reports.
What say do you have in what happens to your information?
You have a say in what happens to your information. We rely on the information you give us to help provide the right care for you. It is your right not to share some of your information or restrict access to your client record but it may affect our ability to provide you with the best possible services. Talk to us if you wish to change or cancel your consent.
How will your information be protected?
We are committed to protecting the confidentiality of your record. The privacy of your information is also protected by law. We treat your information in the strictest of confidence and store it securely.
Can you access your information?
Yes, you have the right to request access to your information and to ask for it to be corrected if necessary.
In addition to the above Privacy and Confidentiality , the following statements are applicable to users of this website (www.hmct.org.au).
This web server logs usage information such as: IP address, time of access and pages viewed for statistical and security purposes. This information cannot be used to identify individual users.
Information identifying individual users is only collected with consent when users complete a form to request a booking, complete a referral or submit questions or feedback. This information is submitted via e-mail and not stored on this web server. E-mail addresses collected will never be forwarded to advertising or marketing agencies.
Information submitted by users of this website will not be disclosed to third parties without explicit consent from the user and will not be used for any purposes other than the specific purpose given; except in the event of a criminal investigation where Hastings Macleay Community Transport is legally required to disclose information to police or law enforcement agencies.